Schwabe, Williamson & Wyatt, a leading Pacific Northwest law firm that celebrates collaboration and innovation has a director-level opening for a Director of Knowledge Management in our Portland, OR office. This role offers the unique opportunity to combine creativity and technology to leave a lasting mark on the legal industry. This position will report to the Chief Information Officer and lead the way in driving strategy and implementing new ideas and platforms both across the firm and for our clients.
Position Summary: This leadership position provides strategic direction and support for the Research & Library Services (RLS) and Knowledge Solutions (KS) teams. Leverages and repurposes the firm’s existing internal knowledge and streamline processes to increase efficiency and create greater client value. Directs the formal organization of procedures, knowledge, and expertise, by creating and managing processes and systems which create, capture, organize, make accessible, and reuse information. Works closely with practice/industry groups and administrative departments to foster a culture of innovation and knowledge sharing.
Duties and Responsibilities:
Provide strategic direction on Knowledge Management (KM), supporting processes and technologies that aid in enterprise search, legal research, work product retrieval/reuse, legal workflow automation, collaboration, standardization, and other knowledge related activities.
Provide strategic direction and collaborate with Information Technology (IT) as needed on the selection and implementation of technology including intranets, portals, extranets, drafting tools, and document automation solutions.
Collaborate with Client Relations (CR) on internal, external, and client facing solutions including experience management, client value reporting, client and industry insight technologies, and other solutions orientated initiatives to drive business.
Direct and manage the firm’s Research & Library Services (RLS) and Knowledge Solutions (KS) teams within the department, ensuring priorities and deadlines are understood and met in order to align with the firm’s business objectives.
Direct the research and reference activities supporting legal, business, and competitive intelligence efforts.
Manage the RLS and KM budgets, including contract negotiations and variance reporting.
Oversee and manage the firm’s Legal Project Management program, including collaboration with Accounting on budgeting and pricing solutions.
Work with all departments and practice/industry groups to ensure they are taking full advantage of resources, including resource usage monitoring.
Facilitate and support innovative practice solutions and improved business processes using current and new technologies (AI, analytics).
Collaboration with Professional Development in order to facilitate training (online, in-person, on-demand), knowledge retention and a culture of knowledge sharing.
Collaboration with Human Resources in order to facilitate onboarding.
Provide firm leadership with information and proposals on innovation, KM, research services, long range planning and solutions to business problems.
Participate in association and other professional development activities which further the firm’s KM and innovation objectives.
Knowledge, Skills and Abilities:
An understanding of the collective knowledge typically housed within a law firm or similar business environment, including tacit knowledge, employee experience, and the things (typically documents) they have created.
Knowledge of traditional and new services used to support legal and business research.
High level knowledge of client collaboration solutions; experience with HighQ highly desired.
Strong organizational skills with the ability to prioritize and manage multiple large projects, while maintaining exceptional attention to detail.
Excellent oral, written, and interpersonal communication skills; decision making; and analytical skills.
Leadership and the ability to effectuate change in a diverse environment.
Strong technical skills including experience with various classification schemes, database management, intranet/portal development, and search methods.
Masters of Information Science, MBA, or Masters in a related discipline required; JD highly preferred.
Minimum of 5 years of legal knowledge and research services management and/or legal practice management with a focus on innovation, preferably in a law firm or related setting.
Experience with law firm solution technologies, including collaboration dashboards, research and reference products, litigation and IP analytics, automated forms, contract management, document drafting, enterprise search, and experience management.
High level proficiency with vendor contract negotiation and contract management.
Demonstrated leadership across a law firm or similar environment, and personnel management experience.
Schwabe, Williamson & Wyatt provides a team-oriented working environment, offering competitive salaries and excellent benefits including medical, dental, vision, life, LTD, 401(k)/profit sharing retirement, tuition reimbursement, EAP, transit subsidy, and paid time off.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, national origin, age, sex, disability, marital status, sexual orientation, gender identity or other status protected by law.