Description

Product liaison to analyze business requirements and produce testing documentation and execution strategy to support the Product.

As a Sr. Product Delivery Associate in the Card Pricing Product team, you will serve as a liaison between the Product Owner, Partner Products and Technology Feature Teams to analyze business requirements and produce testing documentation and execution strategy to support the Product. You will partner with the product leads to design a Pricing product testing strategy plan focused on speed, quality, and reusability. You will also collaborate with the product and technology teams to drive the design, customization, development and execution of an initiative's User Acceptance Test (UAT) that will deliver products that meet customer expectations and result in realizing the planned business value.

Job Responsibilities

• Collaborate with Product Leads to understand an initiative's operational flows and customer experience expectations for user acceptance testing (UAT) and end-to-end testing
• Assist in defining and documenting a test strategy and framework that can be used across the Product
• Draft quality test acceptance criteria at varying levels, including integration and negative testing
• Provide oversight on testing progress for an initiative's lifecycle, including functional, customer journey, database, and regression
• Exercise strong analytical and problem-solving skills to manage issues and defects arising from execution of test plans
• Build testing automation tools and capabilities in partnership with Technology to increase the coverage of end to end integration testing
• Partner with Technology to maintain an evergreen automation regression suite with necessary enhancements as required for new features and capabilities
• Identify potential project roadblocks, bottlenecks, and dependencies and partner with the product team to proactively resolve
• Communicate (both verbal and written) technical and non-technical updates to executives via decks and reports
• Promote a strong control environment by adhering to risk/control, procedure and process expectations, while appropriately delivering what's best for the customer

Required Qualifications

• 8+ years of experience in user acceptance testing in product development or related field
• Deep understanding of automation testing tools, frameworks, best practices and strategies within an agile framework
• Knowledge of non-functional requirements for long-term product stability
• Proficiency in writing SQL queries and automation scripts
• Demonstrated expertise with Agile processes, principles, and tools like Confluence and JIRA
• Experience working independently in a fast-paced, collaborative, and cross-functional environment
• Experience leading through ambiguity and managing shifting business priorities
• Experience in fintech or financial services industry

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.